We pay close attention to all the details and carefully inspect each book to ensure its superior craftsmanship and quality. However, despite our best efforts, and in the rare occurrence we may have overlooked a defect, please let us know. If you have any dissatisfaction with your recent new purchase, we’re here to help.

Step by Step Instruction:

  • Send an email to
  • Photos of the defect taken from several angles.
  • Include your full name, order number and a description of the defect.
  • Remember to include the page number(s) of the defected areas.

In the event that you need to contact us regarding a book defect, please contact our Customer Support team with the necessary details WITHIN 30 DAYS of receiving your order. If the defect is due to production errors or damaged during shipping, we will have a replacement order made. PICREO will not be held responsible for defect reports later than the given duration.

IMPORTANT:  Please understand that PICREO cannot provide refunds. If the Photobook has a defect, we will have the Photobook fixed or replaced. PICREO is not responsible for any consumer-generated mistakes, errors or defects that include but not exclusive to spelling, typographical or grammatical errors, dark images, poor image quality from low resolution images, order quantity or other ordering errors. Please be sure to preview your Photobooks carefully before placing your order.
Thank You.